Shipping & Delivery

Shipping & Delivery

 

Quails shipping and return policy

  • We ship in the United States only (excluding Alaska and Hawaii)
  • All orders are shipped within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order is shipped.

Domestic shipping rates

  • All orders under $99 will be charged a flat rate of $10.
  • All orders of $99 or more will be shipped free.
  • We can not ship to PO boxes.

RETURNS

We want you to be completely satisfied with your purchase from Quailsstores.com. You may return or exchange all unworn and unaltered merchandise for a full refund and free return. Please note our returns are only made via USPS at this time. For help with returns, email info@quailsstores.com with your order number.

 

FREQUENTLY ASKED QUESTIONS

HOW DO I CHECK THE STATUS OF MY ORDER?

  • When your order has shipped, you will receive an email notification from us which will include a tracking number. You can use to check its status. Please allow 72 hours for the tracking information to become available.

HOW DO I MAKE A RETURN?

  • You can return or exchange your unworn, unaltered product(s) within 30 days of delivery at no cost to you. Return online at quailsstores.com/returnby logging in with your order details, selecting the product(s) you wish to return, and indicating whether you’d like a refund or an exchange. We will then email you a return label. After your return is processed at our warehouse, we will refund the total purchase amount to the original payment method used within 5-7 business days. Exchanged products will be re-shipped within 3 business days after we received your return.

WHAT IS YOUR RETURN POLICY?

  • You can return only unworn or unaltered product(s) within 30 days of delivery.

DO I NEED TO INCLUDE A RETURN FORM IN MY RETURN PACKAGES?

  • Include a copy of your original packing slip.

WHICH CARRIER CAN I USE FOR MY RETURN?

  • All returns are processed through UPS. You can schedule a free UPS pickup through your My Account.

If you have any further questions, please don’t hesitate to contact us at info@quailsstores.com