Shipping & Delivery
Quails shipping and return policy
- We ship in the United States only (excluding Alaska and Hawaii)
- All orders are shipped within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order is shipped.
Domestic shipping rates
- All orders under $50.00 will be charged a flat rate of $10.
- All orders of $50.00 or more will be shipped free.
- We can not ship to PO boxes.
We want you to be completely satisfied with your purchase from Quailsstores.com. You may exchange or return all unworn and unaltered merchandise for a full refund less a restocking fee of $10 for returns greater than $150, based on the original form of payment.
FREQUENTLY ASKED QUESTIONS
HOW DO I CHECK THE STATUS OF MY ORDER?
- When your order has shipped, you will receive an email notification from us which will include a tracking number. You can use to check its status. Please allow 48 hours for the tracking information to become available.
HOW DO I MAKE A RETURN?
- You can return or exchange your unworn, unaltered product(s) within 30 days of delivery at no cost to you for returns under $150. There will be a restocking fee of $10 for all returns greater than $150. Return online at quailsstores.com/returnby logging in with your order details, selecting the product(s) you wish to return, and indicating whether you’d like a refund or an exchange. We will then email you a return label. After your return is processed at our warehouse, we will refund the total purchase amount to the original payment method used within 5-7 business days. Exchanged products will be re-shipped within 3 business days after we received your return.
WHAT IS YOUR RETURN POLICY?
- You can return any unworn or unaltered product(s) within 30 days of delivery.
DO I NEED TO INCLUDE A RETURN FORM IN MY RETURN PACKAGES?
- Include a copy of your original packing slip.
WHICH CARRIER CAN I USE FOR MY RETURN?
- All returns are processed through UPS. You can schedule a free UPS pickup through your My Account.
If you have any further questions, please don’t hesitate to contact us at email@example.com